Troubleshooting:

1. Please close all Internet Explorer windows, relaunch Internet Explorer, and retry logging into ACT at a later time (https://actnow.army.mil/)
2. Are you a current Department of Army employee or service member? (Retirees and Family Members are not eligible for ACT)
3. Verify you have a valid AKO account by logging into AKO (https://actnow.army.mil/)
4. Are you a Department of Army contractor? Contractor access is provided on a case-by-case basis. Please email TRADOC-INCOPD for guidance/access request forms (usarmy.act.info@mail.mil)
5. If you believe you are receiving this message in error, please email the ACT Service Desk (usarmy.act.helpdesk@mail.mil). Please reference the error code at the top of the page.